QRInno On-Demand Engineering Solution
QRInno help organization to unleash the value of the workforce data collected to improve business processes and achieve higher organizational goals.
- Use predictive analytics for forecasting and planning.
- Predict trends and behavior patterns enhancing the experience for both customers and employees.
- Predictive Alerts based on SLA breach, GeoFencing, Battery levels & missed calls from customers & more helps customer identify & resolve issues
- Analyze your operations, manage compensation of Field Agents, simulate planning strategies and gain actionable insights,
- Predictive order clubbing and route optimization ensures deliveries are done quicker & have high on-time performance and increase in the first-attempt success rates
Resource and Process Optimization
Enable the effective planning of daily schedules for mobile workers by choosing the most cost-effective process using algorithms. The organization reduces idle time, maintenance and fuel costs, and is able to serve more customers each day. QRInno the process flow review allows creation and deployment of new processes with minimum Turnaround Time, efficient handling of multiple jobs with different workflow and data capture. Enable the effective planning of daily schedules for mobile workers by choosing the most cost-effective process using algorithms. The organization reduces idle time, maintenance and fuel costs, and is able to serve more customers each day.
On-Demand Dispatch Workforce
Automagically plan & optimize on-demand & scheduled deliveries respecting time windows, SLAs & other business parameters, Auto-broadcast and on-demand features lead to a high level of responsiveness. Exact geo-coordinates, auto-assignment of customer requests to the most suited delivery person and constant alerts on their mobile apps ensure on-time completion.
Intelligent On Site Service
Enables better asset utilization by providing real-time insights and live overview of the field workforce. With pre-set workload, distance and other criteria the most suitable field employee picks up packages saving on fuel and time. Live alerts and tracking to the customer ensures a high first attempt success rate eliminating the need to reattempt.
Intelligent Service Crowdsourcing
The platform leads to cost-effective and faster deliveries. The live dashboard allows for process optimization and maximizes productivity with the end to end view. The mobile app with the field worker provides contextual information, navigation, customer information, e-pod, digital payment, score capture etc to ensure a smooth delivery. Delivery Broadcast and auto-assign tasks to employees who meet the criteria of the moment such as expertise, proximity, availability or workload balance. Do away with the need to manually respond to each request.
Provide immediacy and convenience to your consumer by enabling digital payment options. It also gives quick payment calculation on field for partial delivery
Giving customers visibility into each important step of the service, tracking from beginning to end without being instructive, is entirely possible as data and alerts are at hand.
Digital Proof of Service & Signatures
Each operational step can be tagged with a digital proof such as geo- coordinates, digital signatures and digital imagery captured by the field workers. These give the management real-time updates about the status of their field productivity allowing them to efficiently tackle unforeseen situations. Choose amongst capturing customer signature, product images or entering a pin, at Pickup or Drop points to authenticate your deliveries.
Effective Loading Simulation and Automated Reports
Effective loading plan with simulations and a summary of the packing performance. This leads to higher vehicle utilization and efficiency. It gives
Accurate KPI monitoring & SLA adherence, Notification to customers to track their riders and provide real-time visibility. Robust reporting capabilities ensure alerts at regular intervals giving relevant and error-free data required to take business decisions. Automated reports or workforce efficiency on parameters like utilization, attendance, cash – reconciliation, etc ensure that minimal time is spent on administrative tasks. Managers can view a heat-map of activity anytime. End Customers can track their orders live on-road via one-time tracking links, leading to improved experience, & reduced support calls.
Intelligent Device Management
Security protocol to block and approve devices from the web with logs of IEMI and SIM number of logged in users.